Privacy Policy

Frisbites (“Frisbites,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us while visiting or purchasing from www.frisbites.com.

Information We Collect

When you interact with our website, we may collect:

Your name, email address and delivery address

Contact and account information

Order history and product preferences

Payment and transaction-related information

Messages, feedback, reviews and customer-support requests

Device information, browser type and IP address

Website activity and cookie-related information

Payment information may be processed directly by authorised third-party payment providers. Frisbites does not ordinarily receive or store complete card, UPI or banking credentials.

How We Use Your Information

We may use your information to:

Process, confirm and deliver orders

Provide order updates and tracking information

Respond to questions, complaints and support requests

Process eligible cancellations and refunds

Improve our products, website and customer experience

Prevent fraudulent or unauthorised transactions

Maintain business, accounting and transaction records

Send promotional communications where consent has been provided

Comply with applicable legal and regulatory requirements

Cookies

Our website may use cookies and similar technologies to:

Maintain shopping-cart functionality

Remember customer preferences

Analyse website traffic and performance

Improve website functionality

Deliver relevant marketing, where permitted

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Sharing of Information

We may share necessary personal information with trusted service providers, including:

Delivery and logistics partners

Payment gateways and banking partners

Website hosting and technology providers

Analytics and marketing platforms

Accountants, advisers and professional service providers

Government authorities where required by law

These service providers may access information only as necessary to perform their respective services or meet legal obligations.

Frisbites does not sell or rent customers’ personal information.

Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, electronic storage system or internet transmission method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete orders and provide customer support

Maintain financial and transaction records

Resolve complaints or disputes

Prevent fraud and misuse

Meet applicable legal, tax and accounting requirements

Information that is no longer required will be securely deleted or anonymised where reasonably possible.

Your Rights

Subject to applicable law, you may request to:

Access personal information held about you

Correct inaccurate or incomplete information

Request deletion of information that is no longer required

Withdraw consent for optional data processing

Opt out of promotional communications

Raise a grievance regarding the processing of your information

Withdrawal of consent will not affect processing already carried out lawfully. We may retain certain information where required to fulfil legal obligations, prevent fraud or complete an existing transaction.

Children’s Privacy

Our website is not specifically directed toward children. Individuals below 18 years of age should use the website or place an order only with the involvement and consent of a parent or legal guardian.

Third-Party Links

Our website may contain links to third-party websites or services. Frisbites is not responsible for the content, privacy practices or security of external websites.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, website or legal obligations. The revised policy will be published on this page with an updated effective date.

Contact and Grievance Redressal

For privacy-related questions, requests or complaints, please contact:

Business Name: Frisbites

Website: www.frisbites.com

Grievance Officer: Mohamed Faheem

Email: frisbites@gmail.com

Address: 143/7 C, Kutta Community Hall Road, Kaninad, Puthencruz, Ernakulam, Kerala – 682310, India

We will acknowledge complaints and work to resolve them within the timelines required under applicable law.