Shipping Policy

Frisbites delivers freeze-dried fruit products across India, subject to courier serviceability.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will normally be processed on the following business day.

Processing may take longer during:

Sales and promotional campaigns
Festive seasons
Product launches
Public holidays
Unexpected operational disruptions

Estimated Delivery Time

Estimated delivery times after dispatch are:

Major cities: 3–7 business days
Remote or limited-service locations: 7–12 business days

These timelines are estimates and are not guaranteed. Delivery may be affected by weather, transportation disruptions, public holidays, regulatory restrictions, courier delays or circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges will be displayed at checkout before payment.

Free-shipping offers, where available, may be subject to a minimum order value or other promotional conditions.

Order Tracking

Once an order has been dispatched, tracking information will be shared through email, SMS or another available communication channel.

Tracking updates may take up to 24 hours to become active after dispatch.

Delivery Address

Customers are responsible for providing:

A complete and accurate delivery address
The correct PIN code
A valid recipient name
Accurate contact information

Please email frisbites@gmail.com immediately if an address needs to be corrected.

Address changes cannot be guaranteed after the order has been dispatched.

Undeliverable or Returned Orders

Additional delivery charges may apply if an order is returned because of:

An incorrect or incomplete address
An invalid PIN code
Repeated unsuccessful delivery attempts
The recipient being unavailable
The recipient refusing to accept the package

Any eligible refund for a returned order may be processed after deducting applicable shipping or return-to-origin charges, except where the delivery failure resulted from an error by Frisbites or its delivery partner.

Delayed or Missing Orders

If tracking has not been updated for several days or the estimated delivery period has passed, email frisbites@gmail.com with the order number.

We will coordinate with the courier partner and provide an available update.

Damaged or Tampered Packages

If a package arrives damaged, opened or visibly tampered with:

Do not consume the affected product.
Photograph the outer package, shipping label and affected items.
Contact Frisbites within 48 hours of delivery.

Eligible cases will be handled according to our Refund and Cancellation Policy.

Email: frisbites@gmail.com
Website: www.frisbites.com
Address: 143/7 C, Kutta Community Hall Road, Kaninad, Puthencruz, Ernakulam, Kerala – 682310, India