Refund Policy

At Frisbites, we carefully inspect and package our freeze-dried fruit products before dispatch.

Because we sell food products, returns cannot be accepted based on a change of mind, personal taste, texture preference or after a package has been opened.

This policy does not limit any rights available to customers under applicable consumer-protection laws.

Refund Eligibility

A customer may request a refund if:

The product was damaged during delivery
The package arrived opened, leaking or visibly tampered with
An incorrect product was delivered
An item was missing from the order
The product was expired at the time of delivery
The product delivered was materially different from its description on our website

Reporting an Issue

Please report an eligible issue within 48 hours of delivery by emailing frisbites@gmail.com.

The request should include:

Customer’s name
Order number
Description of the issue
Clear photographs of the affected product
Photographs of the outer packaging and shipping label
Batch number and best-before or expiry date
An unboxing photograph or video, where available

Please retain the affected product and original packaging until the review is complete.

Do not consume any product that appears damaged, contaminated, opened, tampered with or otherwise unsafe.

Review and Approval

Frisbites will review the information provided and may request additional photographs or details.

If approved, a refund will generally be issued for the affected product. If the complete order is damaged or unusable, Frisbites may refund the entire order, including applicable shipping charges.

Refund Exclusions

Refunds may not be available when:

The issue is reported more than 48 hours after delivery without a reasonable explanation
The product has been substantially consumed
The product was damaged because of improper storage after delivery
The customer provided an incorrect or incomplete delivery address
The request is based only on personal taste or texture preference
The customer changed their mind after dispatch
The product was purchased through an unauthorised third-party seller

Refund Processing Time

Approved refunds will normally be initiated to the original payment method within 5–7 business days.

The customer’s bank or payment provider may require additional time to credit the amount.

If a refund cannot be issued to the original payment method, Frisbites may request suitable bank or UPI information through a secure communication method.

Order Cancellation

An order may be cancelled only before it has been packed or dispatched.

To request cancellation, email frisbites@gmail.com immediately with the order number.

A cancellation request will be considered confirmed only after the customer receives written confirmation from Frisbites.

Once an order has been dispatched, cancellation may not be possible because the order contains food products.

If Frisbites cancels an order because a product is unavailable or cannot be delivered, the customer will receive a full refund.

Email: frisbites@gmail.com
Website: www.frisbites.com
Address: 143/7 C, Kutta Community Hall Road, Kaninad, Puthencruz, Ernakulam, Kerala – 682310, India